Terms and Conditions

Last updated: 25 April 2022

Please read these Terms of Use (“Terms”, “Terms of Use”) carefully before using the https://www.onpointcomputerrepairs.com.au website (the “Service”) operated by ON POINT COMPUTER REPAIRS (“us”, “we”, or “our”).

Your access to and use of the Service is conditioned on your acceptance of and compliance with these Terms. These Terms apply to all visitors, users and others who access or use the Service.

By accessing or using the Service you agree to be bound by these Terms. If you disagree with any part of the terms then you may not access the Service.


When you create an account with us, you must provide us information that is accurate, complete, and current at all times. Failure to do so constitutes a breach of the Terms, which may result in immediate termination of your account on our Service.

You are responsible for safeguarding the password that you use to access the Service and for any activities or actions under your password, whether your password is with our Service or a third-party service.

You agree not to disclose your password to any third party. You must notify us immediately upon becoming aware of any breach of security or unauthorized use of your account.

Links To Other Web Sites

Our Service may contain links to third-party web sites or services that are not owned or controlled by ON POINT COMPUTER REPAIRS.

ON POINT COMPUTER REPAIRS has no control over, and assumes no responsibility for, the content, privacy policies, or practices of any third party web sites or services. You further acknowledge and agree that ON POINT COMPUTER REPAIRS shall not be responsible or liable, directly or indirectly, for any damage or loss caused or alleged to be caused by or in connection with use of or reliance on any such content, goods or services available on or through any such web sites or services.

We strongly advise you to read the terms and conditions and privacy policies of any third-party web sites or services that you visit.


We may terminate or suspend access to our Service immediately, without prior notice or liability, for any reason whatsoever, including without limitation if you breach the Terms.

All provisions of the Terms which by their nature should survive termination shall survive termination, including, without limitation, ownership provisions, warranty disclaimers, indemnity and limitations of liability.

We may terminate or suspend your account immediately, without prior notice or liability, for any reason whatsoever, including without limitation if you breach the Terms.

Upon termination, your right to use the Service will immediately cease. If you wish to terminate your account, you may simply discontinue using the Service.

All provisions of the Terms which by their nature should survive termination shall survive termination, including, without limitation, ownership provisions, warranty disclaimers, indemnity and limitations of liability.


Your use of the Service is at your sole risk. The Service is provided on an “AS IS” and “AS AVAILABLE” basis. The Service is provided without warranties of any kind, whether express or implied, including, but not limited to, implied warranties of merchantability, fitness for a particular purpose, non-infringement or course of performance.

Governing Law

These Terms shall be governed and construed in accordance with the laws of Australia without regard to its conflict of law provisions.

Our failure to enforce any right or provision of these Terms will not be considered a waiver of those rights. If any provision of these Terms is held to be invalid or unenforceable by a court, the remaining provisions of these Terms will remain in effect. These Terms constitute the entire agreement between us regarding our Service, and supersede and replace any prior agreements we might have between us regarding the Service.


We reserve the right, at our sole discretion, to modify or replace these Terms at any time. If a revision is material we will try to provide at least 15 days notice prior to any new terms taking effect. What constitutes a material change will be determined at our sole discretion.

By continuing to access or use our Service after those revisions become effective, you agree to be bound by the revised terms. If you do not agree to the new terms, please stop using the Service.


These terms govern the provision of any computer support services (“Services”) provided by On Point Computer Repairs to (“You” or “Customer”)
On Point Computer Repairs provides You with access to and use of the Services subject to Your compliance with the Terms. On Point Computer Repairs reserves the right to refuse to provide the Services to anyone at any time without notice for any reason. You represent and warrant to us that You are at least 18 years old; You have the right, capacity and authorization necessary to legally bind Yourself to the Terms.

Authorization to Access Your Computer
You acknowledge that by Your use of the Services You are authorizing On Point Computer Repairs to access and control Your computer for the purposes of computer diagnosis, service and repair.

In connection with delivering the services On Point Computer Repairs may download and use software, gather system data, take control of Your computer and access or modify Your computer settings. By accepting these terms, You hereby grant On Point Computer Repairs the right to connect to Your computer, download, install and use software on Your computer to gather system data, repair Your computer, take control of Your computer and change the settings on Your computer while performing the services.

Any verbal quote given by On Point Computer Repairs is given as a guide based on limited information provided by You. A verbal quote is intended to give You an estimate on the price and not an assurance that the product or service will be sold at that price.

Any written quote will be provided by On Point Computer Repairs at that price. All written quotes are valid for only 7 days. Once work commences, after a technician has evaluated the system, should it appear that the cost to repair is more than quoted, work will not commence without On Point Computer Repairs’s receipt of written client approval.

Legal Rights
You are the legal owner or authorized representative of the legal owner of the property and all data and components contained therein sent to On Point Computer Repairs.
Any property left with On Point Computer Repairs unclaimed for 60 days, will be disposed. At which time, On Point Computer Repairs shall have no liability to the client or any third party.

On Point Computer Repairs can supply manufacturer specific upgrades or spare parts on request. Please note however that we cannot guarantee compatibility with Your current system or configuration. On Point Computer Repairs will offer suggestions and advice on upgrades but is not liable for any compatibility issues.

Software Installation
On Point Computer Repairs may need to download and or run software on Your personal computer to help diagnose and resolve Your personal technology problem. On Point Computer Repairs may need to reinstall software that was included as part of Your computer’s original configuration.

You agree that we may download and utilize Software from third party web sites or CDs and accept any applicable license agreements on Your behalf. You acknowledge and agree that we may download and install trial versions of Software that will expire and cease to function after a certain period of time (usually thirty days) unless You purchase a license to continue using such Software.

Onsite Services
For in-home or in-office services, a person of at least 18 years of age must be present during the entire period services are provided. If no adult is present when our technician arrives services will be denied and a cancellation charge equal to one hours work onsite will be assessed.Backup Services & Potential Data Loss
While On Point Computer Repairs will make all reasonable efforts to safeguard the contents (data) stored on Your computer, You understand and agree that prior to contacting or allowing On Point Computer Repairs to perform diagnostic, repair, or other services on Your computer, it is Your responsibility to back-up the data, software, information or other files stored on Your computer disks and/or drives if You so desire. You acknowledge and agree that On Point Computer Repairs and/or its third-party service provider shall not be responsible under any circumstances for any loss, alteration, or corruption of any software, data or files. You further acknowledge that computer operating systems, programs and applications are susceptible to software bugs, viruses, malfunctions, defects, impairments, mistakes, errors and or flaws causing the operating system to produce an incorrect or unexpected result or to behave in unexpected ways (“Bugs”) and that On Point Computer Repairs is held harmless and or released from any such liability except to the extent that such Bugs are caused by its own negligence in performing the services under this Agreement. If You do not have a backup of Your software and data, we can provide You with our data backup service at an additional cost. However, we cannot guarantee the integrity of the data when backing up.Confidentiality
On Point Computer Repairs agrees not to disclose any and all information or data files supplied with, stored on, or recovered from client’s equipment except to employees or agents of On Point Computer Repairs subject to confidentiality agreements or as required by law.

Subject to Australian Consumer Law, On Point Computer Repairs offers the following warranty periods:

7 day warranty for labor – All work is covered by a labour only 7 day warranty. If the same problem re-occurs within 7 days of the original repair (stated on the invoice), On Point Computer Repairs will only charge for any additional parts that may be required. Excludes faults caused by software, virus and end user errors

1 year return-to-base manufacturer’s warranty on new hardware – All hardware, software and/or equipment sold may be a third party product or service. Any repair work carried out may be protected by the original manufacturer warranty

3 month return-to-base warranty on second hand hardware

Equipment is only covered for faulty workmanship on parts, and for parts that fail due to manufacturing defects recognized by the component manufacturer. In the event that the Warranty parts are not available the client will be informed of the delay and the revised expected repair time. Warranty repairs are carried out under the terms of the manufacturer warranty conditions. Warranty parts are supplied by the equipment manufacturer.

If a warranty repair is found to be outside of the warranty terms, it will be deemed as a “Non Warranty Repair” and charges will be applicable.

Non Warranty Repairs

Whilst every effort is made to repair within a few days, it is subject to parts availability. All parts used on Non Warranty repairs are manufacturer supplied unless otherwise requested.

Warranty Exclusions

Warranty does not include accidental damage. e.g. liquid damage (90% of keyboard faults are due to liquid spillage), cabinet or component breakage due to misuse. Damage caused by power surges or spikes, including and not limited to, mains power and telecommunications connections, or to other unspecified sources, voltage fluctuation, amperage fluctuation, rust or corrosion, are not covered under warranty.
Warranties do not cover loss or damage due to negligence, accidents, theft, flood, fire, earthquakes, electrical storms or any other act of God or any war related events.

The warranty on any hardware will be voided if any sticker placed on the warrantable equipment is removed, broken or tampered with.

This warranty does not cover failure of equipment due to the system not being serviced adequately, or failure from “fair wear and tear”. This warranty does not cover repairs for the replacement of parts due to incompatibility. The warranty holder will be liable to pay for these repairs.

Jurisdiction and Venue
These terms of sale and the supply of the goods will be subject to the laws of the State of <State> in the Commonwealth of Australia, and parties submit to the jurisdiction of the courts of the State of <State> in respect of any dispute arising under this contract.

Payment Terms
Upon completion of the services under this Agreement, or at intervals that On Point Computer Repairs deems suitable at its discretion, On Point Computer Repairs will remit to You a valid tax invoice. All amounts set out in the valid tax invoice must be paid within seven days of the date of the tax invoice. You agree to pay the amount set out in the tax invoice plus any goods and services tax in respect of the supply of services to you, being a taxable supply under the A New Tax System (Goods and Services Tax) Act 1999. If any amount due and payable under the terms hereof remains unpaid 7 days after the date of any tax invoice addressed and remitted to you, interest at the rate of 5% will accrue daily on that amount due and payable until paid in full.

There are NO refunds upon my services due to the time frames that it takes to diagnose and or fix an issue.

Limited Liability
These terms and conditions are subject to the guarantees and remedies set out in the Australian Consumer Law and On Point Computer Repairs is not liable for any loss or damage that the Customer claims except to the extent that such loss or damage comprises a remedy under the Australian Consumer Law.

Subject to Australian Consumer Law, On Point Computer Repairs shall not be liable for any claims regarding the physical functioning of equipment/media or the condition or existence of data on storage media supplied before, during or after service.
Subject to Australian Consumer Law, in no event will On Point Computer Repairs be liable for any damage to the laptop/desktop/equipment, loss of data, loss of revenue or profits, or any special, incidental, contingent, or consequential damages, however caused, before, during or after service even if On Point Computer Repairs has been advised of the possibility of damages or loss to persons or property. On Point Computer Repairs liability of any kind with respect to the services, including any negligence on its part, shall be limited to the contract price for the services.
Subject to Australian Consumer Law, the client agrees to have On Point Computer Repairs as the sole and exclusive provider of remedy for unsatisfactory work, and On Point Computer Repairs shall be allowed additional attempts to complete the work in a satisfactory manner. Otherwise, the client can ask for a refund from On Point Computer Repairs. The parties acknowledge that the price of On Point Computer Repairs services would be much greater if On Point Computer Repairs undertook more extensive liability.
You are aware of the inherent risks of injury and property damage involved in laptop/desktop repair, including without limitation, risks due to destruction or damage to the machine, media, or data and inability to repair the machine or recover data, including those that may result from the negligence of On Point Computer Repairs, and assumes any and all known risks of injury and property damage that may result.

This document sets forth the entire and final understanding of Customer and On Point Computer Repairs pertaining to the subject matter hereof and supersedes all prior agreements, whether oral or written, and shall not be amended except by a written agreement signed by both parties. On Point Computer Repairs’ agents have no authority to make representations, warranties or promises, which are not contained in this document. The failure of either party to enforce at any time, or for any period of time, the terms of this document shall not be construed as a waiver of such terms or the rights of such party thereafter to enforce each term contained herein.

Additional terms and conditions:
When paying through PayPal, there is a small surcharge (a percentage of the total cost) 
that will not be refunded if a refund is requested.

Whilst repairing your device, things can go wrong. I or On Point Computer
Repairs will NOT be responsible for this at all. Accidents happen, however 
no money will be refunded.

By using my services, you automatically agree to my terms and conditions weather you
found me on social media or any search engine.

Contact Us

If you have any questions about these Terms, please contact us.